Happy New Year to everyone! If you’re not too tired of seeing predictions for 2009, check out this list. The author, Tom Asacker, is a management consultant and author who speaks and writes about customer service. Have a look…it’s not what you think and you might be a bit surprised:
http://www.acleareye.com/thoughts/Article_Nine_Predictions_for_2009.pdf
1 comment:
I predict it's going to be the best year ever for the library!
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