Have you ever thought about what makes your experience in a library special? We all have expectations. Some people expect to be able to walk into a library to grab a book or movie like you would run into the grocery store to get a gallon of milk. Others like the technology aspect of using a library which could mean using a computer to look at a digital photo of a friend’s trip to Rome, playing an online game, looking up information to conduct genealogy research. Of course, the library might be the only place a person can send or receive email. Some of the youngest library users like to come and hear stories and maybe do a craft project.
A recent article that I read was talking about how make an experience for a library user the best possible. The author states that “people want a unique experience in which they are recognized and treated with a personal touch.”
He goes on to say “libraries need to keep their services basic and to the point, so that librarians can spend more time creating relationships with [library users]”, which will be “more meaningful in the long run than lots of databases and technology options.”
What are your expectations when you enter any Flathead County Library System branch? It’s something to think about as we move farther into the 21st century and see how libraries will change to provide the best experience possible for you, our library users.